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12/2/2024, 9:22:38 AM

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Firearms Certification System (FCS) Contact Us

If you have questions or comments concerning FCS, please contact the FCS Customer Support Center using one of the following options:

  • Log into the FCS application and click on the Report an Issue link from any screen
  • Phone number:
  • Fax number:
  • Email:
  • Please send correspondence to:
    The Department of Justice
    FCS Customer Support Center
    P.O. Box 160367
    Sacramento, CA 95816-0367

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Firearms Certification System (FCS) Conditions of Use
  • Non-Liability: The California Department of Justice (the Department) is not responsible for and will have no liability for hardware, software, information, or other items or any services provided by any persons other than the Department. In no event shall either party be liable to the other or any third party, under any theory of liability, including but not limited to any contract or tort claim for any cause whatsoever, for any indirect, incidental, special or consequential damages, including loss of revenue or profits, even if aware of the possibility thereof.
  • Authorization: I am authorized to use the Firearms Certification System for participation in the Firearm Safety Certificate program (FSC).  If I become aware of an unauthorized user obtaining access to the Firearms Certification System, I will notify the Customer Support Center immediately at  (916) 210-2700 or via email boffscprogram@doj.ca.gov. Notwithstanding such notification, the Department shall not be liable for transaction charges fraudulently incurred. It will be the cardholder’s responsibility to pay any charges.
  • Fees: The FSC fee is $15 per issuance for new FSCs and $5 for replacement FSCs. Multiple FSCs can be queued and paid for in a single transaction.
    The Department will not provide refunds after issuance of an FSC.
  • True and Accurate Information: All of the information I submit to the Department through the Firearms Certification System shall be true, accurate, and complete to the best of my knowledge.

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